Privacy Statement

ICE INDUSTRIAL SOLUTIONS respects your privacy and is committed to protecting your personal data. This Privacy Statement explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or do business with us.

1. Collection and use of personal data

We collect and process personal data that you provide to us when:

• visiting our website;
• completing contact forms;
• requesting information or quotations;
• subscribing to newsletters;
• contacting us by email or telephone;
• entering into a business relationship with us as a customer, supplier, or contractor.

The personal data we may process includes:

• name;
• company name;
• email address;
• telephone number;
• address details;
• job title;
• payment and invoice information;
• communication details and correspondence;
• other information voluntarily provided by you.

We process your personal data for the following purposes:

• preparing and providing quotations;
• responding to inquiries and requests;
• delivering products and services;
• managing agreements and orders;
• invoicing and processing payments;
• maintaining customer and supplier relationships;
• improving our services and website;
• complying with legal and administrative obligations.

The processing of your personal data is based on one or more of the following legal grounds:

• performance of a contract;
• compliance with legal obligations;
• legitimate business interests;
• your consent, where required.

You are not legally obliged to provide your personal data. However, if you do not provide sufficient information, we may be unable to provide certain services or enter into agreements with you.

2. Sharing of personal data

We may share your personal data with third parties where necessary for our business operations, including:

• suppliers and subcontractors;
• IT service providers;
• website hosting providers;
• cloud storage providers;
• email and communication service providers;
• accounting and administrative service providers;
• payment providers.

Where required by law, we enter into appropriate agreements with these parties to ensure that your personal data is handled securely and in accordance with applicable data protection legislation.

If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are implemented in accordance with GDPR requirements.

3. Marketing communications

If you are an existing customer, we may send information regarding products, services, or updates similar to those you have previously requested or purchased, where permitted by law and based on our legitimate business interests.

If consent is legally required, we will only send marketing communications after obtaining your consent.

You may unsubscribe or object to receiving marketing communications at any time by using the unsubscribe option in emails or by contacting us directly.

4. Retention period

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law. Generally:

• inquiry and quotation data may be retained for up to seven years after the last contact;
• customer and supplier information may be retained for seven years after completion of the business relationship to comply with Dutch tax and administrative obligations;
• data subject to specific legal retention requirements may be retained for the legally required period.

After the applicable retention period has expired, personal data will be securely deleted or anonymized.

5. Cookies and website usage

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance user experience.

Where legally required, we will request your consent before placing non-essential cookies on your device.

More information regarding the use of cookies can be found in our Cookie Policy.

6. Your rights

Under applicable privacy legislation, you have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request completion of incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing;
• withdraw consent at any time where processing is based on consent;
• request transfer of your personal data to another party (data portability);
• lodge a complaint with the Dutch supervisory authority.

We generally respond to requests within one month.

7. Contact information

For questions regarding this Privacy Statement or to exercise your rights, please contact:

This Privacy Statement has been prepared in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and applicable Dutch data protection legislation.