S.01
Engineering and Commissioning
From engineering drawing to operational reality under one roof, with one point of contact.
The transition from completed design to optimally performing system is the phase where most industrial projects run into difficulty. Conflicting specifications, poor site coordination and incomplete commissioning create problems that can follow an installation for years.
ICE manages this transition in full: from engineering drawing to operational system, under direct engineering supervision, with one dedicated point of contact throughout the entire process.
What we do
- Pre-installation testing: Before the installation starts, we assess the status and wishes based on the actual practical situation on site. We resolve any problems or conflicts before they can cause issues during commissioning.
- On-site installation: Installation is carried out by our own qualified engineers, with broad experience in mechanical engineering, control systems, safety logic and process programming. Where specialist support from third parties or OEM manufacturers is required, we coordinate and manage this in full. You deal with one contracting party, not multiple subcontractors.
- Commissioning: Commissioning takes place under our direct supervision. This includes control system integration, safety logic verification, combustion performance testing and official emission measurements. We consider commissioning complete only when the system meets the design specifications exactly under real production conditions.
- Project close-out & handover: At project completion, full technical documentation is handed over: as-built drawings, software and control documentation, safety logic records and all performance verification data.
What you receive
- A thermal system that performs to the exact design specifications from day one.
- One clear point of contact managing the process from design through to handover.
- No functional gaps between what was designed, installed and delivered.
- Complete documentation for safe operation and efficient long-term maintenance.
ICE engineers have completed commissioning assignments throughout Europe and beyond, in the steel industry, petrochemicals, food processing, textiles, ceramics and chemical production.
S.02
Operator Training and Knowledge Transfer
Your installation performs at its best when the people operating it truly understand it.
A well-designed system that is poorly understood or operated will underperform. Operator errors, incorrect settings and unrecognised warning signs are the most common causes of avoidable downtime. ICE provides on-site operator training and knowledge transfer programmes, tailored to your installation, your team and your operational context.
What this covers
- On-site training for operators and maintenance technicians on ICE installations and third-party equipment.
- System familiarisation: combustion principles, control logic and safety systems.
- Recognition of early warning signs of performance loss or wear.
- Correct start-up, shutdown and emergency procedures.
- Documentation and handover materials in the required language.
What you receive
- Operators who understand the system they are working with.
- Fewer operator-induced errors and avoidable downtime.
- Earlier detection of emerging issues between service visits.
- A team capable of acting confidently in non-standard situations.
S.03
Maintenance and Service Contracts
Preventing downtime is always less costly than recovering from it.
Thermal process installations in continuous industrial environments require structured, preventive maintenance. ICE offers maintenance and service contracts that keep your installation operating safely, efficiently and reliably — tailored to your specific installation, production schedule and risk profile. Every contract is bespoke; there is no standard solution.
What we offer
- Preventive maintenance & inspections: planned inspections, functional testing, safety interlock checks and timely replacement of wear parts.
- Corrective maintenance & breakdown support: second-line specialist support for complex failures and safety-critical situations.
- 24/7 availability: direct telephone contact for fault registration, remote diagnosis and prioritised deployment.
- Remote monitoring & software support: periodic review of process data for early detection of deviations.
- Lifecycle reporting: detailed reports with findings, recommendations and proactive replacement advice.
What you receive
- Predictable, reliable operational continuity.
- A dedicated maintenance partner with in-depth knowledge of your installation.
- A complete, documented service history for compliance, insurance and asset management.
- Priority access to spare parts, field engineers and technical support.
S.04
Inspection and Compliance
Know the exact condition of your installation, before it becomes a problem.
ICE develops customer-specific inspection programs for industrial thermal installations. This reduces the risk of unplanned outages and extends the operational life of your systems. Our multilingual team of inspectors and engineers operates worldwide.
For Dutch industrial thermal plant operators, ICE provides and supervises the legally required SCIOS inspections, both for the safety of the gas lines (Scope 7) and for the performance and emissions of combustion plants with a capacity above 100 kW (Scope 1 to 5). These inspections are required by law in the Netherlands.
What this includes
- Periodic inspection schedules and linked preventive maintenance.
- Modifications, repairs and mechanical renovations.
- Legally required SCIOS gas line inspections (fuel lines).
- SCIOS EBI (First Special Inspection) and PI (Periodic Inspection) inspections for incineration plants.
- Detailed inspection reports including official certification and concrete recommendations.
→ Discuss inspection and compliance with our engineers
S.05
Process Optimisation and Technical Support
Performance gaps develop gradually — often before they are noticed internally.
Process conditions change, production volumes evolve, fuel quality varies and equipment ages. Without structured technical support and periodic optimisation, performance gaps develop gradually resulting in higher energy consumption, inconsistent product quality or a creeping rise in emissions, often before this is noticed internally.
ICE provides ongoing technical support and process optimisation for industrial thermal installations, regardless of whether they were originally built by ICE or a third party.
What we do
- Exhaust Gas audits: Advanced on-site measurement of combustion efficiency, flue gas composition and actual emission levels.
- Process optimisation: Burner calibration, fuel-to-air ratio fine-tuning and control parameter adjustment to restore or improve original performance.
- Technical troubleshooting: Rapid on-site or remote diagnosis and resolution of complex combustion failures, control issues and process deviations.
- Compliance support: Emission measurements, official documentation and independent technical advice to support your permitting and regulatory obligations.
- Operator training: Practical on-site training for your operators and maintenance teams to sustain high performance between our service visits.
What you receive
- Measurably lower energy consumption.
- Consistent process performance and stable product quality.
- Reduced emission levels and guaranteed regulatory compliance.
- A significantly extended operational lifespan for your thermal installation.
→ Request a combustion audit for your installation
S.06
Spare Parts and Operational Continuity
Unplanned downtime always costs more than a strategically managed spare parts inventory. Always.
When a critical component fails, the clock starts immediately. ICE supplies only original and fully compatible components for both ICE installations and third-party thermal systems — including installations equipped with Dunphy, NOXMAT, GBP and Forney burners. For critical components with long lead times, we advise on appropriate critical stock levels within your own stores.
What this means for your operations
- Rapid delivery of original and certified components for ICE and third-party systems.
- Guaranteed compatibility: full verification upfront — never the wrong part on site.
- Proactive stock advice for critical process components with long lead times.
- One central point of contact for parts, technical support and operational continuity.
